Terms of cooperation

We work on a percentage of sales. This means we receive a share of every item sold through our platform, so we have a direct interest in increasing your brand's sales.

The percentage is agreed with each brand individually before we start working together. Once agreed, all terms of cooperation and the size of our percentage are set out in the contract.

Under this model there is no separate fee for listing products on the platform. Our income depends directly on how many products are sold.

To get started, we need the basic information about the products you would like to list on the platform.

From the brand we need product photos, the name and description of each model, the composition, available colours, the size chart, the unit price and information about current availability.

It is also important to tell us the approximate time within which an item can be prepared and handed over for shipping after an order is received.

Once we have all the necessary information, we take care of the rest — we add the products to the platform, create their product pages and present them to customers.

Every order placed by a customer on the site appears automatically in our CRM system. Our managers keep track of new orders and their status at all times.

When a customer places and pays for an order, the manager sees it in the system and contacts the brand whose item has been bought.

We tell you exactly which item the customer has ordered — its model, size, colour and any other information needed to prepare the order.

Once the settlement with the brand has been made, the manager also passes on the details needed to ship the item.

The brand does not need to check our system or keep an eye out for new orders. We report every new order ourselves.

The customer pays the full value of the order directly on our website. Once the payment goes through, the funds arrive in our sole trader (FOP) account.

After we receive the funds, we deduct the percentage agreed with the brand and transfer the remaining amount to the brand's account.

This means the brand receives its share of the payment before the item is shipped to the customer.

After the settlement, our manager sends the brand all the information needed to prepare and ship the order.

If the customer later returns the item, the amount received by the brand is returned in accordance with the terms set out in the section on returns.

When products are first listed on the platform, we record the available models, sizes and colours provided by the brand.

The brand does not need to keep sending us the exact quantity of every item in stock.

It is enough to let us know when a particular model, size or colour is no longer available, so that we can update the information on the site in good time.

If a customer has already placed an order and it turns out during processing that the item is out of stock, we contact the brand and ask for the approximate date it will be back.

Our manager then informs the customer about the situation and the possible waiting time.

If the customer is willing to wait, the order stays active until the item is available for shipping again.

If the customer does not want to wait, we cancel the order for that item and refund the customer.

The shipping process depends on where the order is going — within Ukraine or to Europe.

Orders within Ukraine

If the customer chooses delivery within Ukraine, we pass the brand the details needed for shipping once the settlement has been made.

The brand prepares the item itself and sends it to the customer by Nova Poshta, to the branch or address specified.

Delivery within Ukraine is paid for by the customer, in line with the delivery terms shown when the order is placed.

The brand should hand the item over for shipping within the time stated for that particular product.

Orders to Europe

If the customer places an order with delivery to Europe, the item first has to be sent by Nova Poshta to our warehouse in Odesa.

We cover the cost of delivery from the brand to our warehouse. This cost is included in the delivery price the customer pays when placing the order.

Once the item arrives at our warehouse, we take care of preparing the international shipment ourselves.

If the customer has ordered items from a single brand, we prepare the item we received for international delivery and hand it over to the carrier.

If one order contains items from several brands, each brand sends its part of the order to our warehouse in Odesa. Once all the items have arrived, we combine them into one parcel and create a single international shipment.

This way the customer does not receive several separate international parcels from different brands, but the whole order together. It makes international delivery more convenient for the customer and helps reduce the overall shipping cost.

The international delivery itself, and passing the necessary information to the carrier, is arranged by us.

At the moment we deliver within Ukraine and to Europe.

Our main international direction is the European countries covered by the carriers we work with.

We do not currently ship orders to the USA, Canada, the United Kingdom, Belarus or other countries outside our current delivery area.

The main communication with the customer is handled by our managers.

They look after the customer once the order has been placed, answer questions about its status, clarify any information needed and coordinate anything that may come up while the order is being fulfilled.

If the customer gets in touch about a return, an exchange or any other problem with the order, we handle that communication as well.

The brand does not need to contact the customer directly. If we need additional information about the item, its availability, its condition or any other detail in order to resolve a particular situation, our manager contacts the brand separately.

All the documents the customer needs are issued by us, in line with the order process on our website.

The electronic receipt, the payment confirmation and the details of the order are sent to the customer's email address.

If the order is shipped within Ukraine directly by the brand, we pass on only the customer data needed to arrange delivery — name, phone number and the address or Nova Poshta branch number.

If the order is going to Europe, the brand sends the item to our warehouse in Odesa. In that case we pass the data needed for international delivery to the carrier ourselves when creating the international shipment.

All return requests are submitted by the customer through our marketplace.

The main communication with the customer about a return is handled by us. Once we receive the request, our manager establishes the reason for the return, informs the brand and coordinates what happens next.

The returned item itself does not come to our warehouse. We give the customer the details they need, and the item is sent directly to the brand.

After receiving the return, the brand checks the condition of the item and tells us the result of that check.

Return of an item in proper condition

If the customer returns an item that meets the return conditions, the brand checks whether it has been kept in proper condition.

If the item shows no signs of wear, washing, soiling, damage or other use and the return can be accepted, the amount we previously transferred to the brand for that item is returned to us.

By agreement with the brand, this amount may also be offset against the next settlement for new orders.

Manufacturing defect or a mistake by the brand

If a manufacturing defect or a fault that existed before the item was handed over to the customer is confirmed after the item is received, the situation is resolved according to the particular case.

The same applies when the customer was mistakenly sent the wrong model, size, colour or a different item altogether.

In such a case there are two main ways to resolve the matter — a refund to the customer or a replacement of the item.

If a refund is agreed, the brand returns the amount it previously received for that item.

If a replacement is agreed and the item is in stock, the brand sends the customer the correct item, or an item without the confirmed manufacturing defect.

The brand is not obliged both to refund the item and to send a new one free of charge on top of that. The way the situation is resolved is decided separately, depending on the reason for the request and the agreed solution.

Costs arising directly from a confirmed manufacturing defect or from a picking mistake on the brand's side are covered by the brand.

Damage caused by the customer

If the item was damaged after the customer received it, responsibility for that damage does not automatically fall on the brand.

This applies to items with signs of wear, washing, soiling, mechanical damage or other changes in condition that are not related to a manufacturing defect.

In such cases a refund or a replacement is not decided automatically in the customer's favour. The cause and nature of the damage has to be established first.

Damage during delivery

If the item was damaged in transit, the situation is considered separately.

Damage caused by the carrier during delivery is not automatically treated as a manufacturing defect or as the brand's responsibility.

In such a situation we look into the circumstances of the delivery and work with the carrier to resolve the matter.

Disputed cases

If it is not immediately clear at which stage the problem with the item arose, we may ask the customer and the brand for photos, video or other necessary information.

Based on the information received, the cause of the damage or of the discrepancy is established and the next steps are agreed.

Our task in such situations is not to place responsibility automatically on one of the parties, but first to establish the cause of the problem and only then decide how to resolve it.