Orders and shipping

All orders are processed in euros (EUR).

Delivery of items bought in the online shop is available within Ukraine and to countries in Europe. We do not currently deliver to the United Kingdom, the United States or Canada.

1. Delivery within Ukraine is handled by the carrier Nova Poshta. Because items may be held in different shops or warehouses, a single order may reach you as several separate parcels. The estimated delivery time for each item is shown on its product page under “Delivery and returns”. The cost is set by the carrier’s current rates and paid by you on collection, or by another method the carrier offers.

2. For delivery to Europe, items from different shops or warehouses first come to our own warehouse. Once every item in the order has arrived, we combine them into a single parcel and send it to you. This keeps international delivery efficient and brings its total cost down.

Delivery to Europe is handled by Mist Express. The cost is calculated and paid on the site while you place the order.

3. Delivery time within Ukraine depends on the estimate shown on each product page. For international orders, up to 10 working days are added to that estimate once all items have arrived and been combined at our warehouse, for the parcel to reach the destination country.

These times are estimates and are counted from the moment the parcel is handed to the carrier. Actual delivery may vary with the carrier’s own schedule, customs clearance, payment confirmation, public holidays or other circumstances outside the shop’s control.

4. Your order comes with the documents required by Ukrainian law. An electronic fiscal receipt and/or proof of payment, together with the order details, are sent to the email address you gave when placing the order.

To arrange delivery, the shop passes its logistics partners the personal data needed for it — your name, telephone number and delivery address. This data is used solely to fulfil the delivery for your order and is processed in line with data-protection law and the GDPR.

5. We do not deliver to P.O. boxes, as courier services may require the parcel to be collected in person and its receipt confirmed.

6. If you refuse an international parcel, fail to collect it within the carrier’s deadline or do not take the steps needed to receive it, you bear the costs of the original delivery and of returning the parcel to the shop. That amount may be deducted from your refund.

Within Ukraine orders are delivered by Nova Poshta, and to European countries by Mist Express. There are two ways to receive an order:

1. At the carrier’s depot or branch, where the order is handed over.
2. By courier to the address you give when placing the order, on the chosen carrier’s own terms and rates.

The cost of delivery within Ukraine is set by the current rates of the carrier Nova Poshta. If an order is sent as several separate parcels from different shops or warehouses, the cost is calculated for each parcel separately.

For delivery to European countries the cost is calculated while you place the order and shown on the site before payment.

Yes, we insure every parcel for the whole of its journey to our customers.

Once your order is placed you will receive a confirmation email. When the order is dispatched we will send another email with the tracking number for your parcel.

If you are registered on our site, you can also check the status of your order in your account, under “Order history”. The parcel itself can be followed with that tracking number on the website or in the app of the carrier concerned.

We will also email you up-to-date information on the delivery status, whether or not you have an account with us.

Please note: if your order does not arrive, contact us within 30 days of the date it was dispatched. Beyond that we cannot guarantee a refund.

We understand that customers sometimes need to cancel an order. Orders can be cancelled within 24 hours of being placed. If the order has already been prepared for shipment, cancellation requests cannot be accepted.

After 24 hours from the time the order was placed, a cancellation fee of EUR 25 applies.

Once your cancellation is confirmed, we will refund you by the same method used for payment. You will receive a confirmation email once the payment has been processed. Refunds usually take up to 10 working days; please bear in mind that some banks may need longer to process a refund, and that part of the process is outside our control.

You can shop with confidence and send items back to us if they are not right for you. To arrange a return, go to your account in the top right corner, where your name is shown. Click "Create Return" next to the order you would like to return and follow the prompts.

Returns are charged at EUR 25 per item. Duties and shipping costs are not refunded.

Your return must reach us within 14 days of the date the parcel was received, using the label we provide. Items received after that period are accepted at our discretion only. Please note that an order can only be cancelled within the first 24 hours of purchase, provided the items have not yet been dispatched. Any cancellation initiated after 24 hours is charged at EUR 25, and orders containing items that have already been dispatched cannot be cancelled.

To receive a refund, every item returned to us must meet the following requirements:

1. Your return must reach us within 14 days of the date the parcel was received.
2. All returned items must be new, unworn and with their original designer tags attached.
3. Shoes must be returned in their original boxes.
4. Underwear and hosiery must be returned in unopened packaging.
5. Items marked as final sale cannot be returned or exchanged.
6. All returns must be arranged through our website using the return labels we provide.

If you still have questions, contact our customer service team on the Help and contact page and we will do our best to help.

Once we have received the item, we will refund you by the same method used for payment. Please note that a refund can take up to 10 working days to process, as payment providers differ in how long they take.

We do not currently offer exchanges. If you would like to exchange an item, you will need to return the original item, receive your refund and place a new order.

Duties and taxes are included in the price of your order, so there is nothing extra to pay the courier service on import. All applicable duties and taxes are shown while you place the order. If an item is returned, the taxes on it are refunded.